ProAudioStar Reviews

I've bought a lot of products from ProAS. I've only had one significant problem over a number of years. I'd ordered an expensive piece of gear that was supposed to be in excellent used condition at a price significantly below what others were offering it for. I received my receipt for the used item after paying for it. However, I was then given the option to pay somewhat more for a new unit, the increase in price left it still well below the competition. I received the unit. I can't tell if it's mint used or new but it seems to be new. Now here's the problem. I wanted a receipt that showed it was a new item in case I ever wanted to sell it I thought it might make a difference. I was told they can't do that. They say their systems don't provide that option. That seemed quite lame. I never got the proper receipt. But otherwise good as I indicated, so 4 instead of 5 stars.

Very shady company. Read all the reviews. You'll see a very distinct pattern. They are good at taking people's money, but poor at shipping and providing customer service post-sale. They also misrepresent the condition and quality of their used gear.

This site has horrible customer service, do not order from them. I order a Stage Light from them using sezzle. I put the order in my cart go through checkout process using sezzle when I finalize sezzle payments and when it kicked me back to their site it said item out of stock. Sezzle told me my order was processed. Well I call them and spoke to a gentleman named Zed he tells me I'm checking with financial team to see is the sezzle order went through "you will get a email from me tonight" after reading many reviews this seems to be their thing. Never heard from them so I called them again I was told by Zed yet again we are working on it with sezzle you will get a email from me tonight. I got no email. I called sezzle and they told me that each company has a dashboard that they log into and can see the orders right away. There is something shady with this company. If you decide to order I would us PayPal or something so your protected .

Order twice at this place both are perfect . Zlx powered speakers. Thanks you so much Proaudiostar.

I purchased a "Used - Mint" condition guitar from ProAudioStar and it arrived in excellent condition cosmetically and I was initially impressed. I found out, however, that the tuner on the preamp was not functioning correctly. I replaced the batteries and still nothing. The return/exchange process could have been handled better. The staff, although friendly, have kind of a churn and burn attitude that doesn't seem to care if you might be a repeat customer or not. I was actually looking to possibly get an Ibanez AR325 from them but not anymore.

I give them 2 stars on their friendliness, but removed 3 for quality control, dismissive attitude and just the general lack of wanting to make things right after it was deemed that it was their mistake. This is the second time an item I bought from Reverb has been misrepresented and it's going to be the last. I'll stick with Sweetwater, Amazon and even Guitar Center has provided me decent items that arrived as described.

Let me preface this review by noting that I've written many 5 star reviews for companies that sell music and audio equipment on their official websites when they provide a good experience, B&H Photo and iDJ Now are great examples. Pro Audio Star simply isn't one of them. Since it's not possible to add videos to this review, I had no choice but to create a whole new channel for one video. The video evidence is in my YouTube video: Pro Audio Star's Brand New Beyer Dynamic Product Lie

On September 9th, while looking for the best price for a new pair of Beyer Dynamic DT 770 Pro 80 Ohm Headphones, Pro Audio Star had the best price. Every time I order anything, for my safety as a consumer, my iPhone screen recorder records the transaction, and when the product comes in, a complete unboxing is recorded as well. Each one takes all of one to four mins, but it backs me up as a buyer.

Pro Audio Star listed a "Brand New" pair of the DT 770 Pro Headphones for 129.99, that was $30 less than any other site or store. Shipping was also free, and that was nice, given that it's not very common outside of Amazon, with the package arriving 2 days later, which fell on a Saturday. That's also where the nice experiences ended completely. The expensive and delicate headphones shipped in a cheap slip sleeve that wasn't padded. The box was badly damaged as a result. The package wasn't properly factory sealed either, so after opening it up, the headphones were crammed into the left corner of the box, and lifting them by the padded headband resulted in one of the headphone ear cups dangling from its audio cable. There were scratches on every surface of the headphones, as well as hair strands in the soft inner padding of the headphone cups. Part of the raised logo's paint on the broken headphone cup's side was missing due to visible scratches. What makes this even worse is that even if they had sent a new pair of headphones, it still would've been arrived in a cheap, thin, dusty garbage bag like slip sleeve, resulting in a damaged box. That shows what Pro Audio Star thinks of paying customers, because my friend who I sent the unboxing video to said, "I've seen toilet paper packaged better than this." Once I removed the headphone cord from its cardboard cover, a piece of warped, yellowing Scotch Tape fell off. That tape was supposed to hold the clear bag the headphone cable was wrapped in. After repackaging it exactly the same way it was received, I tried to reach Pro Audio Star's customer service department, but they're not open on Saturday or Sunday. Their customer service hours are from Monday to Friday, 9am - 6pm. There's a message system that allows for issues to be sent through their site after hours though. I requested a full refund, including shipping the item back, as well as waving restocking fees due to the condition the headphones were in. A manager emailed me and the exchange was very nice on paper, but after that, no free return label offer was made, even after sending videos and photos as evidence. Late the next day, no response occurred, so I used their site messenger, and Curran, the person who helped me, also came across nicely, but yet again, even though the records show that a full refund was requested, I was offered a replacement. By that point I already ordered and received a pair of DT 770s at their regular price from Amazon, which was packaged properly in a bubble wrapped box, and was also actually "Brand New." I told Curran that the headphones would be sent back the same exact way they were delivered to me, broken ear cup, damaged box and all.

The return label was sent over, and Fed Ex tracking verified that Pro Audio Star received it on Wednesday, September 22nd. I messaged them throughout the week to expedite my refund. Since they literally stopped responding after the label was sent, a complaint was filed with Bank Of America on September 27th. In the end, their intervention will be responsible for getting my full $138.24 refund back. The moral of this story is to stick to the online stores you know, because if a deal looks too good to be true, and no one is willing to match it, there's a very good reason for that. The other moral is, if you order any item, no matter what the price of that item is, and that item happens to be delicate, and it's shipped in a literately dusty feeling garbage bag sleeve, that's what the company, in this case Pro Audio Star, thinks of you as a consumer. Do you, as a customer, want to entrust your hard earned money to a company that delivers your packages to you that way?

In closing, I'm not a major retailer by any means, but I've sold a lot of items on Amazon since 2003, ranging from graphics cards, to high end DJ gear, and still have a perfect 5 star reseller rating because packages are wrapped with care, and when my items are labeled as mint in box, they actually are.

Only received 1/2 of the items because they oversold it & didn’t tell me until the day before it arrived. I also didn’t get any tracking info until the day before it arrived. I would have marked it as a positive experience if they had been up front with what was happening & communicated better, but I had to keep sending messages to find out what was happening and wait a few days between responses. Definitely disappointed & had to find another speaker to replace the one they oversold.

These guys are crooks! Placed an order on May 21. After reading several complaints....I canceled the order within an hour.
Received an email from rep saying he'll check with shipping and get back to me. He never did. I followed up several times via email and phone all which were not returned or answered. Disputed the charge with Affirm.
Today learn Affirm sided with ProAudioStar and I'm responsible for the loan on a product I never received. Now I'm being proactive and discovered tons of complaints on line and facebook about ProAudioStar.There are dozens of complaints of taking money and not shipping product. Next step is seeking legal advice.